Shipping policy

Delivery within Australia

Our reusable pet-hair remover includes free tracked standard delivery to all Australian states and territories. This product is dispatched by our fulfilment partner in China. Express delivery is not offered for this item.

Processing and transit

Allow approximately 1–3 business days for order processing, followed by an estimated 7–20 business days in transit. These are estimates, not guaranteed arrival dates. Remote locations, customs checks, carrier delays and busy periods may take longer. We do not guarantee delivery by Christmas or another specific date.

Tracking

We will send tracking information after dispatch. Tracking updates can take time to appear between carrier scans. If your parcel is delayed, contact us so we can investigate with our fulfilment partner.

Other products and combined orders

Shipping options and charges for other products are shown at checkout. Items fulfilled by different partners may arrive separately.

Questions or address changes

Email knoxchalmers47@gmail.com with your order number. Contact us as soon as possible if an address needs correcting; changes may not be possible after dispatch.